Privacy & SMS Communications Policy

1. Information We Collect

Tar Heel Web Design ("we", "us", "our") respects your privacy. When you interact with our website, request a sample site audit, or contact our team, we collect:

Business Details: Your business name, current website URL, industry trade, and North Carolina city or municipality.
Contact Information: Your name, business email address, and mobile phone number.
Technical Data: IP address, device type, browser specifications, and referral source used solely for system security and audit generation.

2. SMS / Text Messaging Terms & TCPA Disclosure

When you submit your mobile phone number on our website forms (including the Instant Sample Site Generator):

Purpose of Messages: You expressly authorize Tar Heel Web Design to send automated text messages to the mobile number provided containing your requested sample site preview link, project updates, and customer support communications.
No Robocalls: We do not engage in automated cold telemarketing phone calls.
Consent Is Not a Condition of Purchase: Agreeing to receive text messages is not required to purchase our web design services. You may always request a sample link via email.
Message Frequency: Message frequency varies based on your inquiry and project status (typically one message per sample request, plus follow-up only if you request changes).
Carrier Rates: Message and data rates may apply according to your cellular service provider.
How to Opt-Out: You may cancel the SMS service at any time by replying STOP to any text message you receive from us. After you text STOP, you will receive one confirmation text that you have been unsubscribed, and no further messages will be sent to your mobile device.
How to Get Help: For assistance, reply HELP to any message or contact our Raleigh office directly at (984) 400-7574 or via email at greg@tarheelwebdesign.com.
Carrier Disclaimer: Mobile carriers (including AT&T, T-Mobile, Verizon, Sprint, and others) are not liable for delayed or undelivered messages.

3. Strict Mobile Data Zero-Sharing Guarantee

We will never sell, rent, lease, or share your personal information or mobile data with third parties.

Carrier Compliance Statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

4. How We Use Your Information

We use the information collected exclusively to:

Generate and deliver your interactive 1-page mobile sample website.
Communicate with you regarding website design, DNS delegation, and ongoing maintenance.
Process billing and subscription payments through our secure third-party payment processor (Stripe). We do not store raw credit card numbers on our servers.
Protect against fraudulent submissions and enforce our Terms of Service.

5. Data Security & Storage

We employ enterprise-grade security protocols hosted on Google Cloud infrastructure. All communications and form submissions are encrypted via Transport Layer Security (TLS/HTTPS). We retain client contact records only as long as necessary to provide service and fulfill our legal and tax accounting obligations under North Carolina law.

6. Contact Us

If you have questions about this Privacy Policy or wish to update or delete your contact records, contact our local team: